1. Overview
QUANTRON IT LLP is a subscription-based SaaS platform. This policy outlines the terms for refunds and cancellations of subscription payments made by Organization Administrators through our platform. This policy is governed by the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and applicable RBI guidelines on payment transactions.
QUANTRON IT LLP does not sell any physical products. All services are delivered digitally. Refunds apply to digital subscription fees only.
2. Subscription Cancellation
- Organization Administrators may request cancellation of their subscription within 30 days of the subscription start date, provided the service has not been fully utilised, by contacting quantronv2@gmail.com.
- Upon cancellation, your subscription and deployed instance will remain active until the end of the current billing period. You will not be charged for the next billing cycle.
- Your organization data will be retained for 30 days after the subscription ends, during which you may reactivate or request a data export.
- After 30 days, your organization data may be permanently deleted from our servers.
3. Refund Policy
3.1 Setup & Onboarding Fees
Setup and onboarding fees are non-refundable as they cover the cost of infrastructure provisioning, Railway deployment, database setup, and initial configuration work performed for your organisation.
3.2 Monthly Subscription Fees
- Within 7 days of payment: If you are unsatisfied with the service, you may request a full refund of the current month's subscription fee within 7 days of the payment date.
- After 7 days: No refund will be issued for the current billing period. You may cancel to prevent future charges.
3.3 Advance Payments (Multiple Months)
If you have made an advance payment covering multiple months, a pro-rata refund will be issued for unused months upon a valid cancellation request, subject to the 7-day condition for the current billing month.
4. How to Request a Refund
To request a refund:
- Email quantronv2@gmail.com with the subject line "Refund Request".
- Include: your organisation name, registered phone number, payment transaction ID, payment date, and reason for the refund.
- Our team will acknowledge your request within 48 hours and respond with a decision within 3 business days.
5. Refund Processing
- Approved refunds will be processed within 5–7 business days.
- Refunds will be credited to the original payment method used for the transaction.
- Bank or payment provider processing may take up to 10 business days for the refund to appear in your account.
6. Failed Transactions
If a payment transaction fails (amount debited but service not activated, or technical duplicate charge), the amount will be automatically reversed by the payment gateway in accordance with the RBI Harmonised Mandate on Failed Transactions — within T+5 working days (5 working days from the transaction date). If you do not receive the refund within this period, contact quantronv2@gmail.com with the transaction ID and date.
7. Non-Refundable Circumstances
Refunds will not be issued in the following cases:
- Account suspended due to violation of our Terms of Service.
- Request made after 7 days from the payment date for the current billing cycle.
- Services have been fully utilised or accessed during the billing period.
- Request made after the 30-day cancellation window has expired.
- Setup or onboarding fees (non-refundable regardless of timing).
8. Contact Us
For any billing or refund-related queries: quantronv2@gmail.com