1. Overview
QUANTRON IT LLP is a subscription-based SaaS platform. This policy outlines the terms for refunds and cancellations of subscription payments made through our platform.
2. Subscription Cancellation
- Organization administrators may request cancellation within 30 days of subscription if the service has not been fully utilized, by contacting our support team at support@quantron.in.
- Upon cancellation, your subscription will remain active until the end of the current billing period. You will not be charged for the next billing cycle.
- Your data will be retained for 30 days after the subscription ends. During this period, you may reactivate your subscription or request a data export.
- After 30 days, your organization data may be permanently deleted.
3. Refund Policy
3.1 Setup Fees
Setup fees are non-refundable as they cover the cost of onboarding, initial configuration, and account setup for your organization.
3.2 Monthly Subscription Fees
- Within 7 days of payment: If you are unsatisfied with the service, you may request a full refund of the current month's subscription fee within 7 days of the payment date.
- After 7 days: No refund will be issued for the current billing period. You may cancel to prevent future charges.
3.3 Advance Payments
If you have made an advance payment covering multiple months, a pro-rata refund will be issued for the unused months upon cancellation request, subject to the 7-day policy above for the current month.
4. How to Request a Refund
To request a refund:
- Email us at billing@quantron.in with the subject line "Refund Request".
- Include your organization name, registered phone number, payment transaction ID, and reason for the refund.
- Our team will review your request and respond within 3 business days.
5. Refund Processing
- Approved refunds will be processed within 5-7 business days.
- Refunds will be credited to the original payment method used for the transaction.
- Bank processing times may vary; please allow up to 10 business days for the refund to reflect in your account.
6. Failed Transactions
If a payment transaction fails but the amount is debited from your account, the amount will be automatically refunded by the payment gateway within 5-7 business days. If you do not receive the refund, please contact us with the transaction details.
7. Non-Refundable Circumstances
Refunds will not be issued in the following cases:
- Account suspended due to violation of Terms of Service.
- Request made after 7 days from the payment date for the current billing cycle.
- Services have been fully utilized or accessed during the billing period.
- Request made after the eligibility window has expired.
- Account suspended due to violations of Terms of Service or platform misuse.
8. Contact Us
For any billing or refund-related questions, contact us at: billing@quantron.in